FAQ - V5 Document



  1. Why is providing my V5C document important?
  2. What if I've just purchased my car and am awaiting the delivery of the V5C document?
  3. I've lost or can't find my V5C document?

 

1. Why is providing my V5C document important?

You will be asked to show your V5C document (also known as a V5C certificate or V5C log book) for your car to our engineer at the start of your installation appointment.  The V5C document provides us with evidence that the policyholder owns the car.  Unfortunately, if you do not show our engineer your V5C document at the installation appointment they will be unable to fit your Model Driver Black Box and you will need to book another visit at a cost of £50. 

If you do not provide us with the V5C document to allow installation to go ahead within the agreed timescales your policy will be cancelled.  

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2. What if I’ve just purchased my car and am awaiting the delivery of the V5C document?

If you have purchased a used car you would have been provided with the Section 10 (New Keeper Supplement) slip to prove you own the car.  Our engineers will accept this instead of your V5C document at installation.

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3. I’ve lost or can’t find my V5C document?

You will have to contact the DVLA to request another copy immediately.  Please note that if you do not receive this in time to show our engineer at the installation appointment within 28 days of buying your Model Driver policy then unfortunately your policy will be cancelled.

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