FAQs



We’ve tried to answer as many questions that you may have about telematics, your Model Driver car insurance policy, your Model Driver Black Box and its installation, making a claim and the Optional Extras that you can buy for added peace of mind.

If you can’t find the answer to your specific question here, please don’t hesitate to contact us.

What is telematics?

Telematics?  Black box technology?  Smart box insurance?  Find out more about this new type of car insurance where you prove how well your car is driven to help save money on your premium:
What is telematics?– FAQs

‘Model Driver’ made simple

For more information on why you should choose to be a ‘Model Driver’:
Is Model Driver for me? - FAQs
Theft Tracker – FAQs
Save money on your premium – FAQs
Designed with women in mind – FAQs
Handbag cover - FAQs
Parents could track their child’s driving habits - FAQs

Protection of your data

For information on how we keep your driving data safe and secure:
How is my data used?

Your ‘Black Box’

For everything you need to know about the Model Driver Black Boxes that we install:
Your Model Driver Black Box – FAQ’s

Installation of your Model Driver Black Box

For information on confirming your appointment and your installation:
Setting up your installation – FAQs
Your installation appointment - FAQs

Documents you must provide to us

For full details of the documentation you must provide us:
Original Proof of your No Claim Discount – FAQs
V5C document – FAQs
Proof of your driving licence(s) - FAQs

Your online account

For information about gaining access to your documents and registering online to manage your car insurance policy:
How to register for online access to your policy – FAQs
Managing your car insurance policy online – FAQs
Uploading your documents – FAQs

Your dashboard

For information about your dashboard and how to monitor your score:
What’s on my dashboard? – FAQs
My scores – FAQs

Optional Extras on offer

Find out more about our Optional Extras on offer, for that added protection:
Motoring Legal Protection - FAQs
Car Hire Cover - FAQs
Personal Injury Cover - FAQs
Breakdown Assistance - FAQs

Making a claim

Find out more about how to make a claim and who to call:
Making a claim - FAQs

Our fees and charges

Find out more about all of our fees and charges if you make a change or wish to cancel your policy:
Administration fees - FAQs
Cancellation fees - FAQs

Additional payments and money back

Whether you're paying in a lump sum or by monthly instalments, find out more about why we require Continuous Payment Authority (CPA) to allow us to give you money back on your premium or take additional payments during the policy year:
CPA and its importance - FAQs