FAQ - Breakdown Assistance Cover



If you would like to see the various options in more detail, please take a look at the Breakdown Assistance Cover Options page.

  1. Who is given priority?
  2. Who is your Breakdown Assistance cover provided by?
  3. Is my car still covered if I am not driving it?
  4. Why would I need Breakdown Assistance, I have a brand new car?
  5. Am I covered for breakdowns if I am in someone else's car?
  6. What are the differences between the levels of cover?
  7. How much does Breakdown Assistance cover cost?
  8. Am I covered abroad?
  9. My car is quite old, will you cover it?
  10. Is Breakdown Assistance cover cheaper if I buy online?
  11. Do you have a 'Recovery Only' option?
  12. What number do I need to call if I breakdown?
  13. Will my caravan or trailer be covered?
  14. Can I buy Breakdown Assistance without Sheilas' Wheels Broker Model Driver car insurance?

 

1. Who is given priority?

RAC prioritise all customers who are in potentially vulnerable situations.  This could be a woman on her own on a remote road, an elderly driver on a motorway, or drivers with young children, as they understand how worrying these situations can be.  Not all these drivers are in vulnerable situations every time but when they are, they are put on a higher priority.  

Top

2. Who is your Breakdown Assistance cover provided by?

Never get stuck on the roadside again. Our collaboration with RAC ensures you get back on the road as soon as possible. Why RAC? RAC patrols fix 4 out of 5 vehicles at the roadside, within an impressive average of 30 minutes. So if you do need their help, it won't be long until you're moving again. Proof of their great customer service is shown by 92% of customers recommending RAC time and time. again.                                                                                                                                                                                                              

Top

3. Is my car still covered if I am not driving it?

Yes! It is the car that is insured under the Breakdown Assistance cover, not the individual, so your car will still be covered even if you are not the one driving it. However if you select  the "any car" extension, then you and your partner are covered in any car you are driving or travelling in, giving you total peace of mind.

Top

4. Why would I need Breakdown Assistance, I have a brand new car?

Well it is true that the newer your car is the more unlikely it is to breakdown, but you could still:

    • run out of fuel or put in the wrong fuel
    • lose your keys
    • have a puncture

    In these situations it doesn't matter how old your car is!  All that matters is getting you back on the road!

    Top

    5. What are the differences between the levels of cover?

    Our Breakdown Assistance Cover Options page explains the levels of cover available and the differences between them so there should be the ideal option just for you!

    Top

    6. Can I view the Breakdown Assistance policy details?

    Yes and we would expect nothing less from a Sheilas' Wheels Broker Model Driver customer!  You can view the Breakdown Assistance Policy wording within the car insurance policy booklet, which relates to Breakdown Assistance.

    Top

    7. How much does Breakdown Assistance cover cost?

    The cost of cover depends on the level of cover you choose and the age of your car. Get a car insurance quote now and choose the level of Breakdown Assistance cover you want.

    Top

    8. Am I covered abroad?

    Currently none of the Breakdown Assistance options cover you whilst driving abroad.

    Top

    9. My car is quite old, will you cover it?

    Green Flag will cover cars that are less than 17 years old when cover starts.

    Top

    10. Is Breakdown Assistance cover cheaper if I buy online?

    It is the same price if bought online or over the phone.

    Top

    11. Do you have a 'Recovery Only' option?

    We don't have a recovery only option but take a look at the Breakdown Assistance Cover Options, which explains all the levels of cover available.  It may be cheaper than you think to buy Breakdown Assistance cover!

    Top

    12. What number do I need to call if I breakdown?

    See our Contact us page where you will find all the useful numbers you may need. 

    Top

    13. Will my caravan or trailer be covered?

    If you are towing a trailer or caravan when you breakdown then they have the same level of cover as your car.  Weight and size restrictions apply.  So even if you are heading off on your caravanning trip you are still covered!

    Top

    14. Can I buy Breakdown Assistance without Sheilas' Wheels Broker Model Driver car insurance?

    Sorry ladies but the Breakdown Assistance cover is currently only offered in conjunction with our car insurance.

    Top